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Award Redemption Amex Rewards to Aeroplan Transfer

Discussion in 'questions. answers. conversations.' started by Sascha, Sep 28, 2017.

  1. Sascha

    Sascha New Member

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    Hi all,

    I have been trying to transfer 140k Amex Membership Rewards to aeroplan for multiple flights in Europe.
    In the past, this transfer has always happened instantly.
    Yesterday, when I initiated the transfer, it was pending on the Membership Rewards site and did not post on Aeroplan. This morning, the transaction was cancelled on Amex's end.
    I re-initiated another transfer, and it has again gone to pending.
    Customer service is saying 3-5 business days, which has never happened ot me for this type of transfer to Aeroplan.

    Is/Has anyone ever experienced this for this type of transfer?
     
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  2. Gaurav

    Gaurav Well-Known Member

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    #2
    Sascha likes this.
  3. Sascha

    Sascha New Member

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    @Lucky I just got off the phone with Aeroplan, and they have admitted that there is currently an IT issue affecting point transfers from Amex Membership Rewards to Aeroplan
     
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    MidSouth Skier likes this.
  4. Tiffany

    Tiffany One Mile At A Time

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    Yeah, it should be instant. We're having problems too, and have been working on it.
     
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  5. Sascha

    Sascha New Member

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    Spent too much time over the past few days talking to Aeroplan CS and AMEX CS with no answers other than it's an IT issue.
    Let me know what you are able to get out of them.
     
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  6. Gaurav

    Gaurav Well-Known Member

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