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Award Redemption CONSOLIDATED: Questions on booking Etihad First and Business with AA miles

Discussion in 'questions. answers. conversations.' started by Kathy, Nov 18, 2015.

  1. Kathy

    Kathy Reader

    I'm hoping to use AAdvantage miles to book two first class seats on Etihad for next September. On Saturday I started looking for guest first seats from Dallas to Delhi for September 2016. There was good availability - wish I'd put them on hold then!! The next day all availability had disappeared. Now I'm not seeing any first or business seats for any US cities to Delhi for all of next year. Same thing for US to AUH. Anyone have any idea what's going on? Could it be related to the devaluation of the American award chart?
     
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    TravelDesi likes this.
  2. Sunil

    Sunil New Member

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    Etihad flights seem to disappear and come back on AA. Have a look on the Etihad guest flight booking page: http://www.etihad.com/en-us/plan-and-book/book-redemption-flights/
    You don't need to be a member to use it - if you can see Guest First seats available then they should be there, even if American can't see them. Call back after a few hours and see if they show up again. If they have disappeared from the Etihad system then someone has booked them/Etihad has removed the availability
    I had this same issue a couple days ago, but when I called them up about 5 hours later, the flights were back on the system.
     
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  3. John P

    John P New Member

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    Is anyone still having problem with premium cabin availability on Etihad? I have checked the Guest First seats carefully, but every time i call the EXP Desk, they see no premium cabin availability at all. I keep calling back every few hours hoping it's just a IT glitch. Any insight or suggestions?
     
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  4. Kathy

    Kathy New Member

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    Yes, I'm now having the same problem John. I can see that the Guest First premium (first class) seats are available but when I call AA they can't see any premium cabin availability. I keep calling back but nothing so far.
     
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  5. PhatMiles

    PhatMiles Active Member

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    I am having the same problems as everyone. Ironically I see 4+ seats on the flights I want but cannot book them. Damn!!!!
     
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  6. David W

    David W Well-Known Member

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    I'm having these problems as well. I see availability on various days AUH-LHR and none are bookable when I call AAdvantage. Frustrating!!
     
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  7. Tiffany

    Tiffany One Mile At A Time

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    Us too :(

    Really annoying, but continuing to call every few hours is probably the best bet. Hopefully it will be restored soon!
     
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  8. PhatMiles

    PhatMiles Active Member

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    Would you mind updating us when you strike some luck?
     
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  9. Tiffany

    Tiffany One Mile At A Time

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    We were just able to ticket one for a client based overseas (which means we had to call the foreign call center for them to process the credit card correctly).

    So I'd try calling again, and if US agents still can't see space it's probably worth the Google Voice/Skype call to another reservations center.
     
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  10. John P

    John P New Member

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    Does it matter which foreign call center?
     
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  11. PhatMiles

    PhatMiles Active Member

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    I am able to put 2 tix on hold on EY Biz. Looks like the glitch is resolved. This is at a US Call Center.
     
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  12. Tiffany

    Tiffany One Mile At A Time

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    Generally no, but I'll typically call those that speak English natively just to make my life easier.
     
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  13. David W

    David W Well-Known Member

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    I was able to call a foreign call center and they confirmed the availability. I have one reservation on hold and another in the ticketing queue. Hopefully it doesnt take long to ticket. Hope everyone else gets their reservations as well!
     
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  14. Kathy

    Kathy New Member

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    Just got off phone with AA and they still cannot see first class seats available on Etihad even though Etihad shows Guest First availability. Have never tried calling a foreign call center and a bit nervous about doing that.
     
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  15. Tiffany

    Tiffany One Mile At A Time

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    Kathy, it's easy. Call Canada, the UK, Australia, etc. :)
     
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  16. John P

    John P New Member

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    I called Australia and was able to confirm 2 flights in First without any issues. This was just after getting off the phone with EXP Desk who could see no availability. Thanks for the help!
     
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  17. Kathy

    Kathy New Member

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    Thanks Tiffany and John. John are you in the US? What was the number you called in Australia and do you know if there was a charge for the call?
     
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  18. Gaurav

    Gaurav Well-Known Member

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    #18
  19. John P

    John P New Member

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    Kathy
    I'm am US-based. I used Skype app on my phone, bought $4.99 of credit through the app. My call to AUS took 12 minutes, total cost $0.35. Never used Skype before, but it was super easy. I'm sure you could just as easily call CAN or UK. Good luck!
     
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    Tiffany likes this.
  20. Kathy

    Kathy New Member

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    Thank you Gaurav and John. I've never used Skype before but will give it a try! CAN appears to share the US call center. But first a few more calls to the US call center - before they start blocking my calls! I'm pretty new at this. Have booked business class seats on a variety of Star Alliance airlines using US Airlines miles in the past but have never run into these complications.
     
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