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Upgrade Singapore economy award to biz?

Discussion in 'questions. answers. conversations.' started by kpottermn, Jan 2, 2018.

  1. kpottermn

    kpottermn New Member

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    Booked an SQ award ticket with miles only to decide it was worth the extra work (and miles) to do it in business. Assuming there’s availability (even if on another flight), how would Singapore handle this? Would I have to cancel my existing reservation and wait for the miles to redeposit?
     
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  2. Gaurav

    Gaurav Well-Known Member

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    I'd call and check. Haven't had to do this personally but have heard reports of people having to wait for miles to redeposit. Let us know how it goes.
     
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  3. kpottermn

    kpottermn New Member

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    Circling back: I sorted this out by calling Singapore and requesting an award hold for the J seats while the remainder of my points were transferring into my KF account. When those points were in, I called Singapore again and had them cancel my existing reservation -- it took about 16 hours for those points to redeposit, at which point I called a third time to confirm and ticket the J award on hold. Pretty seemless and Singapore/KF support really shone here.

    For reference, it looked possible to skip the phone calls and simply change my existing reservation through 'manage booking' -- but I was anxious about the J space disappearing while I waited for all my points to transfer over.
     
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    MidSouth Skier likes this.
  4. Gaurav

    Gaurav Well-Known Member

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    Excellent, thanks for following up!
     
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